Questions, answered.

Within Qatar, delivery typically takes 1–3 business days, depending on your city. International DHL Express delivery typically takes 3–7 business days, depending on the destination.

Yes. We ship worldwide via DHL Express. Shipping fees are calculated at checkout. International orders may be subject to customs charges, import duties, or taxes based on your country's regulations.

Once your order has shipped, you'll receive a confirmation email with your tracking number and a link to follow your delivery.

You can choose from the payment methods displayed at checkout. Available options may vary depending on your location and the payment methods enabled for our store.

Once your order has been placed successfully, look for your order confirmation email. If you experience a payment issue, contact our support team and include any relevant order details.

Hair Era has a 3-day return window starting from the day you receive your order. To qualify, an item must be unused and unworn, with its tags and original packaging, and you must provide proof of purchase.

Returns are accepted only when the item has a clear manufacturing defect, the wrong item was sent, or the item does not match its description or specifications.

Return shipping costs are the customer's responsibility unless the return is due to a manufacturing defect or an error on our side. All returns require approval before an item is sent back.

Email info@hair-era.com with your order number and reason for the return. Our team will review your request and provide instructions if it is approved. Please do not send an item back before receiving approval.

For hygiene reasons, we cannot accept returns of opened or used hair products, including extensions and wigs. Please review the product details carefully before opening your purchase.

Our hair extensions are made from 100% human hair, as stated in their product descriptions. Please review the specific product listing for details about that item.

Human-hair extensions can be styled with appropriate care. Use a heat protectant, avoid excessive heat, and check the care guidance for your specific product. If you are considering coloring your extensions, consult a professional stylist first.

Use a gentle shampoo and conditioner suitable for extensions, detangle carefully, and avoid sleeping in wet extensions. Always follow the care instructions provided for your particular product.