Within Qatar, delivery times vary by city but typically range from 1–3 business days. For international orders, shipping via DHL Express usually takes 3–7 business days, depending on your location.

Yes! We ship worldwide via DHL. Shipping fees are calculated at checkout. Customs and import duties may apply based on your country’s regulations.

Once your order ships, you’ll receive a confirmation email with your tracking number and a link to monitor your delivery.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are only accepted in the following cases:

• The item has a clear manufacturing defect.
• The wrong item was sent by mistake.
• The item received does not match the description or specifications.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake from our end or a manufacturing defect.

To start a return, you can contact us at info@hair-era.com. If your return is approved, we’ll send you return instructions. Items sent back without prior approval will not be accepted.

You can always contact us for any return questions at info@hair-era.com.

Just email us at noor@hair-era.com with your order number and reason for return. We’ll guide you through the next steps.

For hygiene reasons, we cannot accept returns on opened or used hair products, including extensions and wigs. Please ensure you’re confident in your selection before opening the package.

Yes! All our extensions are made from 100% ethically sourced human hair—heat-friendly, color-safe, and designed to blend naturally with your own.

Absolutely. Our human hair extensions can be styled, curled, straightened, or dyed—just treat them like your own hair and use heat protectants.

Use sulfate-free shampoo, gentle conditioners, and avoid sleeping in wet extensions. Check out our Hair Care section for more detailed tips.